Terms & Conditions

1. Agreement and eligibility

These Terms and Conditions (“Terms”) are an agreement between you and RizTech, the operator of Nomava (“Nomava,” “we,” “us,” or “our”), and apply to the Nomava web and mobile applications and related services (the “Service”). By accessing or using the Service, you agree to these Terms and our Privacy Policy.

Nomava does not impose a minimum age of its own. You may use Nomava only where permitted by the laws that apply to you. If those laws require a parent or guardian to authorize your use, accept these Terms on your behalf, or consent to processing your personal data, that authorization or consent is required before you use the Service. If you use Nomava for an organization or another person, you must have authority to accept these Terms for them.

2. Accounts

Provide accurate, current account information and keep it updated. Keep your credentials and devices secure and contact support@nomava.app promptly if you suspect unauthorized access. You are responsible for activity under your account except to the extent caused by RizTech’s failure to use reasonable care. Do not share an account in a way that compromises its security.

You may not create an account using another person’s identity without permission, use automated means to create accounts, or create a new account after we have suspended you for a serious or repeated violation.

3. Your content and ownership

“User Content” includes trips, calendar entries, routes, stops, favorite places, expenses, budgets, currencies, payment-method labels, packing or inventory items, meal plans, shopping lists, notes, feedback, and other material you add to Nomava. You retain ownership of your User Content.

You grant RizTech a limited, non-exclusive, worldwide license to host, store, copy, transmit, format, and otherwise process User Content only as needed to operate, secure, maintain, and improve the Service, follow your directions, and comply with law. This license ends when the content is deleted. Account data and backup copies are deleted according to the Privacy Policy, subject only to legally required retention.

You are responsible for your User Content and confirm that you have the rights and permissions needed to submit it. Do not add another person’s location, contact, travel, or financial information without an appropriate reason and their permission.

If you send ideas or suggestions as product feedback, you allow us to use those ideas to improve Nomava without owing compensation. This permission concerns your feedback ideas; it does not give us unrestricted rights to your private trips, notes or other personal data. Personal information included in feedback is handled under the Privacy Policy. We will not publicly identify you as the source of an idea without your permission.

4. Acceptable use

You agree not to:

• use the Service unlawfully, fraudulently, or to harm, harass, stalk, or endanger anyone;
• upload malware or material that is illegal, infringing, deceptive, or violates another person’s privacy;
• probe, bypass, or interfere with security, access controls, rate limits, or other users’ access;
• access accounts or data without authorization, scrape the Service at scale, or use automated systems in a way that burdens the Service;
• reverse engineer or attempt to extract source code except to the limited extent such restriction is prohibited by law; or
• resell or sublicense the Service, or offer it to others as your own product or service, without RizTech’s written permission.

We may investigate suspected misuse and take proportionate action to protect users, the Service, and third parties.

5. Travel, maps, routes, and weather are informational

Maps, place details, routes, travel times, distances, opening hours, weather, alerts, and similar information may be incomplete, delayed, unavailable, or inaccurate. Conditions can change quickly. Always verify important details with authoritative sources, transport providers, venues, accommodation providers, government advisories, and local authorities before and during travel.

Use your own judgment, obey signs and laws, and do not rely on the Service where an error could cause injury, property damage, missed travel, or another serious consequence. Nomava is not designed for emergency response, turn-by-turn safety-critical navigation, aviation, maritime navigation, or use while operating a vehicle. Contact local emergency services when needed.

6. Expenses, budgets, and currencies

Expense totals, budgets, categories, and payment-method labels are organizational tools only. Nomava currently shows totals separately for each currency and does not automatically convert amounts. Currency conversion and exchange-rate estimates are possible future features and are not currently available. Totals depend on your entries and may be rounded. These tools are not banking, payment, accounting, tax, investment, or financial advice. Verify figures independently before making financial decisions or filings.

Unless a specific payment feature expressly says otherwise, Nomava does not process travel purchases or hold funds. Do not store complete payment-card numbers, bank credentials, PINs, security codes, or other payment secrets in labels or notes.

7. Availability, synchronization, and backups

We aim to keep Nomava reliable, but the Service may be interrupted for maintenance, security, provider outages, network failures, or other reasons. Features may behave differently across devices or versions, and synchronization may be delayed or conflict when edits are made offline or on multiple devices.

We may maintain operational backups, but Nomava is not an archival or guaranteed backup service. Keep an independent copy of information that is essential to your travel, finances, safety, or legal obligations. We are not responsible for a failure to sync or for loss caused by circumstances outside our reasonable control, subject to rights that cannot be excluded under applicable law.

Pro-as-you-go is a one-time purchase for exactly 30 days (2,592,000 seconds) of Pro access on your Nomava account, measured in UTC. Existing eligible paid access and Pioneer rewards are used before the pass; additional Pioneer rewards extend your total access. You may schedule up to six unused passes. A pass cannot be purchased while a recurring subscription is renewing. Pro-as-you-go passes are non-refundable, except where required by applicable law or the purchasing store’s policies. Passes do not renew automatically. If a pass is refunded, only access attributable to that purchase is removed; legitimate Pioneer rewards remain.

8. Plans, features, and changes to the Service

Some features may be free, limited, experimental, or offered under different plans. Any price, billing period, renewal rule, trial condition, tax, and cancellation option for a paid plan will be shown before purchase. App-store or payment-provider terms may also apply to transactions they process.

For a paid subscription, cancellation stops automatic renewal and future subscription charges. You keep access to the paid features until the end of the billing period you have already paid for. Cancellation does not refund payments already made, including payment for unused time. This does not affect refund or withdrawal rights required by applicable law or refunds granted under the applicable app-store rules. Cancel through the app store or billing provider that manages your subscription, using the cancellation instructions shown when you purchase.

We may add, update, limit, or retire features. Ordinary changes to subscription prices or the features included in your paid plan take effect at renewal, with reasonable advance notice. We will honor the price and included paid features for the period you have already paid for. If a legal requirement, security issue, or change to a third-party provider makes it necessary to change or withdraw a paid feature during that period, we will explain the change, give notice as soon as reasonably possible, and explain any remedy available under applicable law or app-store rules. Your mandatory consumer rights remain unaffected.

9. Third-party services and content

Nomava may rely on or link to third-party services such as authentication, maps, routing, place search, weather, email, push notifications, hosting, and app stores. Their content and services are controlled by their respective providers and may be subject to separate terms and privacy notices. We do not endorse or control third-party websites merely by linking to them and are not responsible for their independent acts, content, availability, or transactions.

10. Nomava intellectual property

Nomava, including its software, interface, design, branding, documentation, and content supplied by RizTech, is owned by RizTech or its licensors and protected by intellectual-property laws. Subject to these Terms, RizTech grants you a limited, revocable, non-exclusive, non-transferable right to use the Service for personal travel planning and internal business travel planning. You may not resell or sublicense the Service or offer it to others as your own product or service without RizTech’s written permission. No other rights are granted. Nomava’s name, branding, and related marks may not be used without permission.

11. Suspension and termination

You may stop using Nomava at any time. You may request account deletion in Profile → Delete account in the Nomava iOS or Android app, or by emailing support@nomava.app if you cannot use the app. After verified confirmation, normal sign-in and syncing stop immediately while our team processes physical deletion. Deletion does not cancel store subscriptions or automatically refund purchases. Contact support@nomava.app if you need help verifying ownership. We will permanently and physically delete your account and all associated user data, including our backups and copies held by providers on our behalf, within a maximum of 30 days from the date we receive your request, and confirm completion by email. Any record that a law requires us to keep is retained only for the legally required period, as explained in the Privacy Policy. We may suspend or terminate access when reasonably necessary to address a serious or repeated breach of these Terms, illegal conduct, a security risk, harm to other users, or discontinuation of the Service. Where appropriate and lawful, we will provide notice and an opportunity to resolve the issue.

After termination, your right to use the Service ends. Provisions that by their nature should survive—including ownership, disclaimers, and dispute terms—will remain in effect. Data handling after closure is described in the Privacy Policy.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” RizTech disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

13. Changes, disputes, and general terms

We may update these Terms to reflect changes to the Service, law, security, or business practices. We will publish the revised Terms with an updated effective date and give reasonable advance notice of material changes. Where an urgent legal or security requirement prevents advance notice, we will notify you as soon as reasonably possible. Changes apply prospectively. If you do not agree to the revised Terms, stop using the Service. Continued use after they take effect constitutes acceptance only to the extent permitted by applicable law.

These Terms are governed by the laws that apply to your relationship with RizTech, without depriving you of mandatory consumer protections or courts available in your place of residence. Courts and dispute procedures are determined under applicable law. You and RizTech are encouraged to contact each other to try to resolve a dispute informally. Informal resolution is voluntary and is not a condition for seeking urgent relief, contacting a regulator, or using a court or other dispute process available under applicable law.

If a provision is unenforceable, it will be limited or removed only as much as necessary, and the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. You may not transfer this agreement without RizTech’s consent. RizTech may transfer it as part of a reorganization, merger, acquisition, or transfer of the Service, subject to applicable law. These Terms and the Privacy Policy are the entire agreement between you and RizTech concerning the Service, together with any additional terms expressly presented for a particular feature or plan.

Questions about these Terms? Contact support@nomava.app.